FAQ

How do I register?

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on singarajanonlinericestore.com is absolutely free.

Do I have to necessarily register to shop on singarajanonlinericestore.com?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one “SORS” account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your “SORS” account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one “SORS” account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities in and around Tamilnadu.

ACCOUNT RELATED

What is My Account?

My Account is the section you reach after you log in at singarajanonlinericestore.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your “SORS” account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on singarajanonlinericestore.com. This enables you to shop quickly and easily in future.

PAYMENT

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What are the modes of payment?

You can pay for your order on singarajanonlinericestore.com using the following modes of payment: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard), c. Paytm

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is NO VAT. However, NO GST will be applicable as per Government Regulizations.

Is it safe to use my credit/ debit card on “SORS”?

Yes it is absolutely safe to use your card on singarajanonlinericestore.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your “SORS” account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

What is “SORS” Wallet?

The  “SORS” Wallet is a pre-paid credit account that is associated with your “SORS” account. This prepaid account allows you to pay a lump sum amount once to “SORS” and then shop multiple times without having to pay each time.

DELIVERY RELATED

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on 2-3 working day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How are the Rices packaged?

Product will be highly quality with glutamin free all rice bags are packed with non woven package. We ensure hygienic and careful handling of all our products.

How are the Rices weighed?

Every bags have 25 kg rice packing with accurate weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. “SORS” currently offers 4 delivery slots each day. These are:

CHENNAI

  1. Slot 1 – 7:00 AM to 9:30 AM.
  2. Slot 2 – 09:30 AM to 12:00 pm.
  3. Slot 3 – 5:00 pm to 7:30 pm.
  4. Slot 4 – 7:30 pm to 10:00 pm.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your “SORS” account.

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under “My Account” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?

Delivery slot can be changed for an active order through the App.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?

45 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

Why is there an order cancellation fee?

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.

Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

CUSTOMER RELATED

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How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 044 66456600 or via email at info@13.233.1.231

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with “SORS”. Do write to us- info@13.233.1.231 in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

RETURN-REFUND

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

Return Policy – Time Limits:
1. Perishable goods: Within 24 hours from the delivery date
2. Other goods : Within 4 days from the delivery date.